How to Request Account Deletion
You can request deletion of your RiverRun account using either of the methods below.
Option 1 — In the RiverRun app
- Open the RiverRun app and sign in to your account.
- Go to your Profile (or Settings).
- Select Delete Account.
- Confirm the request when prompted.
Option 2 — By email
- From the email address associated with your account, send a message to support@riverrunapp.com.
- Use the subject line Delete My Account.
- Include the full name and email address (and phone number, if available) on your account so we can verify your identity.
What Data Is Deleted
When your deletion request is processed, the following are permanently removed:
- Your account profile, including name, email address, phone number, and login credentials
- Saved preferences and app settings
- Ride history and associated location data not subject to the legal retention requirements described below
- For Drivers: driver profile and onboarding information, except records we are required to retain
What Data Is Retained, and Why
Some records cannot be deleted immediately because we are legally or operationally required to keep them. Where retained, this data is stored securely and used only for the purposes listed.
| Data | Reason retained | Retention period |
|---|---|---|
| Transaction and payout records (fare amounts, dates, payment and payout history) | Tax, accounting, and legal compliance | Up to 7 years, then deleted or anonymized |
| Records related to a safety report, dispute, or investigation | To resolve the matter and as required by law | Until resolved, then per the schedule above |
| Records required to prevent fraud or abuse | Platform integrity and legal obligations | As required by applicable law |
Payment card details are handled by our payment processor, Stripe, and are subject to Stripe's own retention and privacy policies. RiverRun does not store full payment card numbers.
How Long Deletion Takes
We process verified deletion requests within 30 days. We will send a confirmation to your account email once your account and eligible data have been deleted. Data we are required to retain is removed or anonymized at the end of the applicable retention period described above.
Questions
If you have any questions about deleting your account or about your data, contact us:
- Email: support@riverrunapp.com
- Phone: (317) 443-3134